Frequently Asked Questions

Zipu is a service allows you to convert your cryptocurrency (e.g., Bitcoin, Ethereum) into traditional fiat currency (e.g., USD, EUR) and withdraw it to your bank account or other payment methods. This service helps you transfer your digital assets into easily spendable cash.

How does our process work?

After you create of cryptocurrency address you'd like to cash out, our system calculates the exchange rate based on the current market rate. Once the deposit confirm, you'll send the equivalent fiat amount to your wallet. Then you can withdraw of your funds to your preferred bank accounts.

What are the fees involved?

Our service typically includes transaction fees, network fees, and a small conversion fee. The exact fees vary depending on the cryptocurrency and payout method.

How long does it take to receive my funds?

Deposit times vary depending on the cryptocurrency's network congestion. Withdraws can take a few minutes.

Are there limits on how much I can cash out?

Yes, we have daily, weekly, and monthly limits depending on your account verification level. Basic verification may have lower limits, while users with advanced verification have higher transaction limits.

What is the KYC process, and why do I need it?

The Know Your Customer (KYC) process is required for regulatory compliance to prevent fraud and illegal activities. To verify your account, you'll need to provide identification (like a passport or driver's license) and possibly proof of address. This ensures a secure transaction experience for all users.

How secure is my transaction?

Security is our top priority. We use industry-standard encryption, multi-factor authentication, and secure wallet solutions to protect your transactions and data. Our platform also undergoes regular audits to ensure the highest security standards.

Can I cancel my transaction?

Once a transaction is initiated and confirmed, it cannot be canceled because cryptocurrency transactions are irreversible. If you encounter an issue, please contact support immediately, and we'll assist you as best we can.

What should I do if I have a problem with my transaction?

If you encounter an issue with your transaction, please reach out to our support team by info@zipu.app. We are available 24/7 to help you with any concerns.

What is the minimum amount I can cash out?

The minimum cash-out amount varies by cryptocurrency and payment method. You can view the minimum amount required in the transaction summary before confirming.